Return Policy
Thank you for your purchase. We strive to provide high-quality products and excellent service. If you are not fully satisfied with your purchase, you may be eligible for a return, refund, or exchange under the conditions outlined below.
Returns & Refund Eligibility
You may return an item for a refund or exchange if it meets the following requirements:
- The product is unused and in its original condition
- All original packaging, tags, and labels are intact
- The item is not damaged or altered by the customer
Note: Used or customer-damaged items are not eligible for return or refund.
Return Process
To initiate a return:
- Request a Return Merchandise Authorization (RMA) number by:
- Completing the RMA form, or
- Emailing support@flaironic.com
- Once you receive your RMA number:
- Securely package the item
- Include proof of purchase
- Clearly mark the RMA number on the package
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
Return Conditions
- Be shipped within 30 days of the purchase date
- Include all original packaging and materials
- Be in unused and resalable condition
Refund Policy
- Refunds or exchanges are processed within 10 business days after the returned item is received and inspected
- Refunds will be issued to the original payment method
- A confirmation email will be sent once the process is complete
Order Cancellation
- Orders cannot be canceled once they are processed or shipped
- If canceled before processing, a 15% cancellation fee will apply
Late or Missing Refunds
If you have not received your refund:
- Check your bank account and transaction history
- Contact your credit card provider or bank (processing may take up to 30 days)
- If the issue persists, contact us for assistance
Shipping & Delivery
- Orders are typically shipped within 2–5 business days
- If your order does not arrive within the expected timeframe, please contact support@flaironic.com
Delays caused by incorrect addresses or missed deliveries are not covered.
Tracking Information
Tracking details will be emailed once your order has been shipped.
Address Accuracy
Please ensure your shipping address is correct at checkout.
- If an error occurs, contact us immediately
- Address changes cannot be guaranteed after processing or shipment
- Customers are responsible for incorrect shipping details
Non-Returnable Situations
Returns or replacements will not be accepted in the following cases:
- Change of mind after purchase
- Price differences found after ordering
- Returned items not matching the issued RMA
- Products showing signs of damage, misuse, or tampering
Exceptions (Defective or Damaged Items)
If you receive a defective or damaged product:
- Contact us promptly for a refund or replacement
Restocking Fees:
- 25% standard restocking fee
- 50% restocking fee may apply if:
- Components are missing or replaced
- Item is found functional after being reported defective
- Warranty period has expired
- Packaging is damaged or tampered with
Contact Us
- Phone: (346) 333 1990
- Email: support@flaironic.com
